JOUJOU celebrates the freedom of self-expression through intimacy and encourages people to embrace pleasure confidently. With a welcoming approach, the brand provides access to premium adult products that suit various experiences. Whether someone is new to exploring or a long-time enthusiast, the selection on offer reflects thoughtfulness, quality, and comfort throughout.
Through its carefully chosen product range, JOUJOU promotes positive attitudes towards sexual wellness. The brand's easy-to-navigate online store makes shopping simple and stress-free, helping customers feel at ease from the first click to the final delivery. Every purchase is treated with care, reinforcing a sense of trust, privacy, and satisfaction at every stage of the experience.
All products sold by JOUJOU come with a one-year product guarantee. If an item turns out to be faulty, the brand will replace it with the same product or offer an alternative of equal value. This policy reflects JOUJOU’s commitment to maintaining customer trust and delivering consistent quality in every transaction.
The brand also provides personalised support for customers looking for a particular item that might not be listed on the website. The friendly team is often able to source what’s needed, adding a layer of service that sets JOUJOU apart. It’s all part of making the shopping journey more responsive and reliable for everyone involved.
JOUJOU values loyal customers and offers a rewards programme that gives something back with every purchase. Members can enjoy exclusive deals, early offers, and special surprises by collecting points while shopping. Signing up is quick and straightforward, opening the door to perks that make future shopping more enjoyable and rewarding.
Beyond rewards, customers can sign up for updates filled with helpful advice, product information, and giveaways. Whether through their blog or emails, JOUJOU shares ideas that help shoppers get the most out of their purchases. From helpful guides to sensual tips, there's more to the experience than just adding to your cart.
JOUJOU takes customer privacy seriously. Every order is packed in plain, unbranded packaging to ensure no one but the recipient knows what's inside. This commitment to discretion means shoppers can explore and purchase their favourite items without worry. It makes the experience smooth, enjoyable, and free from awkward moments or concerns about privacy.
Customers can choose from a range of secure and flexible payment options to make the process even more convenient. These include Afterpay, ZIP, Klarna, and YouPay—each allowing purchases to be split into manageable payments. With no hidden fees for on-time payments, shoppers can enjoy freedom and flexibility while focusing on what matters.
For any enquiries—whether it's product advice, technical difficulties, or help with an order—the JOUJOU team is ready to assist. Every message is treated with care, and responses are typically provided within 24 to 48 hours.
If the enquiry relates to an existing order, having the order number on hand will help the team locate the details more efficiently. This ensures a quicker and more accurate resolution.
Phone Support 1300 135 955 Monday to Friday, 9:00am – 5:00pm (AEST) Excludes public holidays
Email Support support@joujou.com.au Alternatively, use the contact form below to send a direct message.
First-time shoppers can enjoy an instant 15% discount simply by signing up for the JOUJOU newsletter. This welcome offer is an ideal way to get acquainted with the full product range while enjoying immediate savings.
After signing up, a unique code is delivered to your inbox and can be applied at checkout. It’s a simple way to make your first order feel even more satisfying—no complications, no delays.
All orders above $59 qualify for free standard delivery, ensuring your package arrives without added shipping costs. Every order is packed discreetly, keeping your privacy intact throughout the delivery process.
With warehouses located in Australia, delivery is both fast and reliable. Whether you're at home or work, your items arrive safely, quietly, and without unnecessary branding or labels on the outside.
The JOUJOU Loyalty Programme rewards customers for every step of their shopping journey. From the moment an account is created, points begin to accumulate—making each order more valuable. Whether shopping regularly or returning for something special, the programme adds a little extra pleasure to every purchase.
With every dollar spent, points are earned and stored in your profile, ready to be redeemed when you're ready. Signing up is quick, and once enrolled, members enjoy exclusive perks, early access to deals, and personalised offers that go beyond discounts.
At CollectOffers, the best deals from JOUJOU are gathered in one place—helping you shop luxury pleasure products for less. Major sale events throughout the year bring exciting discounts across vibrators, bondage sets, lubricants, and wellness accessories. Look out for incredible savings during Black Friday, Cyber Monday, Boxing Day, Valentine’s Day, and EOFY sales. These events often feature markdowns of up to 70–80% OFF. Whether treating yourself or gifting someone special, it’s the perfect moment to explore. Check the calendar, set a reminder, and enjoy premium pleasure items at unbeatable prices.
