JOUJOU celebrates the freedom of self-expression through intimacy and encourages people to embrace pleasure confidently. With a welcoming approach, the brand provides access to premium adult products that suit various experiences. Whether someone is new to exploring or a long-time enthusiast, the selection on offer reflects thoughtfulness, quality, and comfort throughout.
Through its carefully chosen product range, JOUJOU promotes positive attitudes towards sexual wellness. The brand's easy-to-navigate online store makes shopping simple and stress-free, helping customers feel at ease from the first click to the final delivery. Every purchase is treated with care, reinforcing a sense of trust, privacy, and satisfaction at every stage of the experience.
Confidence in Quality and Support
All products sold by JOUJOU come with a one-year product guarantee. If an item turns out to be faulty, the brand will replace it with the same product or offer an alternative of equal value. This policy reflects JOUJOU’s commitment to maintaining customer trust and delivering consistent quality in every transaction.
The brand also provides personalised support for customers looking for a particular item that might not be listed on the website. The friendly team is often able to source what’s needed, adding a layer of service that sets JOUJOU apart. It’s all part of making the shopping journey more responsive and reliable for everyone involved.
Perks and Rewards for Every Shopper
JOUJOU values loyal customers and offers a rewards programme that gives something back with every purchase. Members can enjoy exclusive deals, early offers, and special surprises by collecting points while shopping. Signing up is quick and straightforward, opening the door to perks that make future shopping more enjoyable and rewarding.
Beyond rewards, customers can sign up for updates filled with helpful advice, product information, and giveaways. Whether through their blog or emails, JOUJOU shares ideas that help shoppers get the most out of their purchases. From helpful guides to sensual tips, there's more to the experience than just adding to your cart.
Discreet Delivery with Every Order
JOUJOU takes customer privacy seriously. Every order is packed in plain, unbranded packaging to ensure no one but the recipient knows what's inside. This commitment to discretion means shoppers can explore and purchase their favourite items without worry. It makes the experience smooth, enjoyable, and free from awkward moments or concerns about privacy.
Customers can choose from a range of secure and flexible payment options to make the process even more convenient. These include Afterpay, ZIP, Klarna, and YouPay—each allowing purchases to be split into manageable payments. With no hidden fees for on-time payments, shoppers can enjoy freedom and flexibility while focusing on what matters.
For any enquiries—whether it's product advice, technical difficulties, or help with an order—the JOUJOU team is ready to assist. Every message is treated with care, and responses are typically provided within 24 to 48 hours.
If the enquiry relates to an existing order, having the order number on hand will help the team locate the details more efficiently. This ensures a quicker and more accurate resolution.
Phone Support
1300 135 955
Monday to Friday, 9:00am – 5:00pm (AEST)
Excludes public holidays
Email Support
support@joujou.com.au
Alternatively, use the contact form below to send a direct message.