How can I cancel my Floweradvisor order?
Orders can be cancelled by contacting customer service by phone or email up to 72 hours before the delivery date. Full details will be needed to process the cancellation request.
Is there a charge for cancelling an order close to delivery?
A 50% cancellation fee applies if the cancellation is made less than 3 days before the delivery date. It is best to cancel early to avoid extra charges.
Does the cancellation policy change during peak seasons?
Cancellation rules may be different during busy periods like holidays. Always check the latest policy or ask customer service for details when ordering during these times.
What should I do if I am unhappy with the quality of my flowers?
If you are not satisfied with the quality, contact customer service within 24 hours of delivery. Sending a photo will help with quality checks and a faster resolution.
Can I get a refund or replacement for poor quality items?
Refunds or replacements are provided if flowers or gifts do not meet quality standards. Simply reach out to customer service with details and a photo if possible.
What happens if my delivery is late or does not arrive?
If a delivery is delayed or not delivered due to reasons within Floweradvisor’s control, a partial refund or apology bouquet may be offered. Full refunds for late delivery are possible after investigation.
Are delays caused by weather or wrong address covered?
Delays or non-delivery caused by severe weather, recipient absence, or incorrect address are not the responsibility of Floweradvisor. Orders withheld due to wrong details will not be refunded, but new arrangements can be discussed.
How are refunds processed and how long do they take?
Refunds are processed within 7 to 14 business days after approval and are sent to the original payment method used at purchase.
Can orders be delivered on public holidays?
Deliveries on public holidays depend on each country’s delivery policy. It is best to check the delivery schedule for your chosen location before placing an order.
What are the steps to place an order with Floweradvisor?
First, pick the country for delivery, then select your preferred product and delivery date. The local florist will handle delivery on your chosen date.