Watsons was established in 1841 with AS Watson Group in Hong Kong. Watsons aims to purvey the most wanted products that are against the requirements of healthcare and beauty care. Being Asia's and Europe's No.1 beauty retail brand, it comes in Malaysia with over 450 Watson's stores.
Watsons has several different types of products to offer such as Skincare, Health Care, Personal Care, Hair Care, Men care, and many other essentials of daily life. Watsons partners with thousands of global brands and 12 own brands to serve this idea. Watsons is the zenith when it comes to trusted and reliable self-care.
Malaysians, multiply your savings without compromising the quality as famous brands are available at Watsons.
Return Policy
The return policy is only applicable for the orders made at the Watsons online store and click & collect. The policy states that the customer who is facing any issue with the order must contact customer support services in order to start with the returns process. The returns at Watsons will only be accepted in the under-listed situations.
- The order was delivered to the purchaser in a ruined, defective or damaged condition.
- The order has already expired, or the expiration date is near.
- The order does not contain the product you had ordered; kindly contact customer services, and a return will be arranged.
- All the orders are expected to be returned in their original form, if not then Watsons reserves the right to decline the return request placed by you.
Payment Methods
The online payment channels at Watsons are fully secured and easy to use as per the choice of the buyer. Find the available payment channels at Watsons listed below.
- VISA
- MasterCard
- Local Debit Card
- Watsons VIP Points
- E-Wallet payments through Boost, GrabPay and Touch N Go
- Internet Banking
- E-coupons and E-Voucher
Customer Services
None of your queries will be left unnoticed or ignored by Watsons' customer service, which is available to help you with any sort of condition. There are a number of ways to get connected with Watsons's customer service team, and they are listed below.
- Call the customer services number of Watsons at the following number: 1300 880 847.
- Feel free to drop an email at the Watsons email address hello@watsons.com.my.
- Go through the Frequently Asked Questions section and get solutions to some commonly inquired queries.
- You can also place your query by completing an online form, and the solution will be provided within 1 to 3 business days.
Refund Policy
The reimbursements for the returned products are made as smoothly as when the order is placed at Watsons. Once the order is returned, it takes at least 7 working days for the order to reach the warehouse and get quality checked. After the returned product is accepted, it could take up to 14 days for the refund amount to reach your account. Or you can also choose to get a refund through Watsons VIP Points and use it for future purchases.