Can I cancel my order at Yoox?
Yoox doesn’t allow cancellation, but it has a phenomenal “change of mind” policy, which makes it much easier for customers to return orders.
How do I track my order at Yoox?
- Go to the Yoox home page and scroll down to the bottom of the page.
- Click “track your order”.
- Enter “order number” in a special box and click “Find Order”.
- Go through the details about the order that are available.
How do I return my Yoox order?
- Visit Yoox and find the “Return Form”.
- Fill out five copies of the Returns ProformaInvoice that comes along with the parcel.
- Click the Return option available on the respective page.
- Attach the “Return label” to the parcel and send it.
How to sign up at Yoox?
- Visit the Yoox home page and scroll to the top of the page.
- Click on the “Register” button in the top-right corner.
- Fill in the details. Also, you can choose to sign up using your Email ID, Facebook, or Google Account.
- Click the “Register” button to confirm registration
What details are shown on a product page?
Each product page displays available sizes, colours, and descriptions. The composition of the item is also shown. Availability details are included if stock is limited.
Can I change or add items to an order?
Orders cannot be modified once they have been registered. Additional products require a new order to be placed. Items you no longer want can be returned under the return policy.
How will I know if my order is confirmed?
A confirmation email is sent once the order is registered. The email includes an order number for tracking. This ensures customers can follow the progress from the beginning.
When will I receive a shipping confirmation?
A shipping confirmation email is sent once the order leaves the warehouse. This includes a tracking number for delivery updates. Partner-sold items may arrive in separate shipments.
How long does it take for a return to process?
Returns are usually processed within three business days. During busy periods, this may take up to seven days. A confirmation email is sent once the return is accepted.
How long does a refund take?
Refund times depend on the payment method used. Credit card refunds may take up to seven days, while PayPal and Moneyoox refunds are faster. Klarna refunds follow the payment plan.