Being part of The SM Store- one of the largest department store chains in the Philippines, ShopSM is Filipinos' favourite online marketing place where they get top-notch brands from various departments like women's fashion, men's fashion, baby and kids, toys, electronics and a few others-all under one roof.
Focused on making the shopping experience of online buyers exceptional, they provide them with the right essentials straight from The SM Store so that they can buy whatever they want anywhere, anytime. Besides, you also get tempting deals and ShopSM vouchers, which are also available here, that reduce the billing amount to a great extent, giving you better-saving opportunities.
Easy Returns
ShopSM gladly accepts the returned items for a refund or exchange within 30 days of the receipt date under the following conditions:
- The item delivered is different from what you ordered.
- The item is not as per the specifications mentioned on the website.
- The item you received is faulty, defective or damaged.
- The item is incomplete or has missing parts or accessories.
- Change of size (applicable for fashion items)
You are required to visit the nearest SM Store branch with the returned items and a copy of the tape receipt. Please ensure the items are unused and packed in the original packaging. If you are eligible for a refund they will transfer the amount to your Store Credit or Credit Voucher which you use for future purchases.
ShopSM Refund
Confidently make a purchase from The ShopSM online store and if there is any issue with your item then return it for a refund that gets credited to your original payment method in 3-4 weeks depending on your issuing bank or you may get a credit voucher that is valid for whole 30 days from the date of issuance that you can redeem at any of The SM Store branches.
Convenient Payment Options
From ShopSM grocery to Crocs, buy whatever you wish and complete the shopping in a few clicks by using any of their hassle-free payment options that include:
- Debit and Credit Card- At ShopSM you can use the widely accepted debit and credit cards to make a payment that is: Visa, JCB, MasterCard, and American Express. You can use those cards without worrying about safety as their payment gateway is fairly secured.
- Cash on Delivery- Receive the parcel at the desired address and pay their courier partners via cash, as this facility is available nationwide.
- Pay in Instalments via Atome—There is no need to pinch your savings to get the comfortable sofa bed or the latest Samsung models, as you can split the total payment into 3 equal parts at zero interest or no hidden charges using the Atome payment service.
There's no problem that ShopSM cannot solve so whenever you are in doubt, get in touch with their customer service team and find a quick solution using any of the two ways:
- Submit the ticket by visiting their Support Page.
- Go to their FAQs section and find multiple topics covered.
- Dyson Products- To register your machine, inform about damages or request repair, contact Dyson directly using their landline number- (7)917 4777 or mobile number- +63 917 863 5823.