Sephora is France's Multinational chain of personal care and a cosmetic founded in the year 1970 & is currently holding around 300 brands. Sephora holds a steady position in nearly 29 countries, with 1900 stores worldwide. Sephora has a large-scale range of categories of goods covering the types of cosmetics, body, fragrance, nail colour, hair care, beauty accessories, and many more for both men and women. Sephora is owned by LVMH Moët Hennessy Louis Vuitton, which is a leading group of luxury goods and products. A class with lots of care is what Sephora serves on its online websites.
Exchange and Return policy
If not satisfied with your product, you can return or exchange the product under the following terms and conditions.
- Sephora follows the 30-day exchange policy.
- The product delivered must be in its original condition.
- The pack in which the product is delivered should not be damaged at all.
- If the product is a part of a multiple-item pack, then the customer has to return the entire set.
- The non-exchangeable items will not be followed under this policy of exchange or refund.
- The customer must initiate the shipping cost of returning the product.
- Feel free to contact customer care services and provide a description of your order and the number of the product you are willing to return.
Refund Policy
When the customers are approved with a refund after cancellation, they can receive the refund in two forms -
- Sephora offers to refund you in the form of a voucher, from which you can use that refund amount for the next purchase at Sephora. OR,
- Customers can also opt to receive a refund using the original method of payment. It can take up to 10 business days for the amount to get back into your account.
Payment Method
Sephora has a sincere and expeditious method of payment. With the 100% security of customer's personal information, one can rely on Sephora and pay at their convenience. The payment gateway at Sephora is entirely secure and more beneficial for everyone, and you can pay through the below-mentioned ways -
Credit and Debit cards - AMEX, MasterCard, VISA, American Express.
PayPal
- Cash on delivery - with some extra charge, you can use and avail of this service.
- Sephora GiftCard - you can enter the gift card number and its security PIN number to pay through this medium at Sephora.
Shipping charges at Sephora
The return policy declares that you can exchange, return, or replace the product within 30 days after the product is delivered to you. No issues will arise from the side, but the product will have to remain in its original form with all the tags, invoices, and the original packing it was delivered in. In case of cancellation, you can return the product and replace it.