How long does it take to receive a refund from Central Department Store?
Once they check your returned items, they start the refund process. Credit card refunds usually take seven to fifteen days. Debit card refunds can take up to forty-five days. Pay on Delivery, bank, and The1 Points refunds are normally finished in three to five days.
What is the delivery time for home delivery in Bangkok?
Orders of ฿699 or more are delivered within three to five working days. Orders under this amount are delivered within three hours in Bangkok.
How long does delivery take for upcountry locations?
If your purchase is less than ฿699, delivery to upcountry areas usually takes four to six working days.
Can shoppers collect their orders at Central Department Store branches?
Yes, you can pick up your order at Central Online stores like Tops, Central, Robinson, and Family Mart. There are no service fees.
What is the return period for Central Department Store products?
Most products can be returned within fourteen days of receipt. Electronics, mobile phones, tablets, and home appliances can be returned within seven days.
Are there any conditions for returning products?
Returned products and packaging must meet the specified conditions. Items not meeting the requirements may be refused for return.
Can an order be cancelled after it is placed?
You can only cancel your order while it’s still in the "Processing" stage. If it’s already "Ready to Ship" or "Shipped," cancellation isn’t possible.
What should customers do if they do not want to accept a package upon delivery?
If you’re not satisfied, you can refuse the package when the delivery staff contacts you.
How can shoppers track their order status at Central Department Store?
You can track your order status anytime by clicking the link they provide.
What if payment has not been completed within the specified period?
If payment is still pending and within the allowed time, customers can proceed with payment through the system again.