Where do I get Sephora track order option?
You can check your Sephora order status through their tracking option by logging into your account. Select the ‘Order’ option and find the tracking information.
What are the payment channels ?
You can complete the shopping by paying for the items using any of the below-mentioned ways:
- Credit/Debit Card (Mastercard and Visa)
- PayPal
- Cash on Delivery
Is there a minimum order value to get Sephora for membership?
- Sephora Black Members- Get up to 20% discount with no min. spend and 25% discount on orders of ฿9000 and above.
- White Members- up to 15% Sephora on no minimum spend.
- Sephora Gold Members- Same as Black Members.
Is there a minimum order value to get Sephora discount for membership?
- Sephora Black Members- Get up to 20% discount with no min. spend and 25% discount on orders of ฿9000 and above.
- White Members- up to 15% Sephora on no minimum spend.
- Sephora Gold Members- Same as Black Members.
How can customers join the Beauty Pass programme?
Customers can create a Sephora account and enrol in the Beauty Pass loyalty programme at no additional cost. Members can earn points on eligible purchases and enjoy exclusive rewards, birthday gifts, and member-only promotions.
How long do customers have to return an online order?
Eligible online purchases can be returned within 14 days of receiving the order. Products must be unopened, unused, and returned in their original packaging. Shipping charges for returning online orders are generally not covered.
Can online purchases be returned in a store?
No. Online purchases cannot be returned at a Sephora store. Customers should contact Customer Service to begin the return process for eligible online orders.
What conditions must returned items meet?
Returned products should be unused, unopened, and in their original packaging. Items purchased as part of a set must be returned together. Products marked as non-returnable or non-exchangeable are not eligible for returns.
Are gift cards available for purchase?
Yes. Sephora offers digital gift cards that can be purchased online. Customers can choose the value, personalise the message, and schedule the delivery date for the recipient.
Can a gift card purchase be cancelled?
No. Once payment for a Sephora e-gift card has been completed, the purchase cannot be cancelled. Customers should review their order details carefully before confirming payment.
What information do I have to give while returning my product?
You are required to contact the Sephora customer service team and enter the following details:
- Order number
- Product name
- Reason for return