Where can I find Yoox tracking option?
You can click on the Track My Order option from the menu section at the bottom of their Home Page. You will have to enter the Yoox order number to know the Yoox order status easily.
What does Yoox return policy say?
The policy states that you can return the items to the original merchandise in the same condition as they were delivered to you, with all the tags attached and in the original packaging.
When will I get a Yoox refund?
Yoox refunds are made as soon as possible, not exceeding 7 days after your returns have been accepted. The Yoox returns are accepted in 3 working days.
When will my credit card be charged for the items I have ordered online from Yoox ?
The validation of your credit card will get started after the order has been completed but the payment will be charged once the order has been dispatched.
How do I place an order?
Select the color and size of the product, then add it to the Shopping Bag. When you're done, go to checkout. You can log in, register, or continue as a guest. Enter your email, shipping address, and select delivery and payment methods. After confirming everything, click “Purchase Now.” A confirmation email will be sent to you.
Can I change or add items to my order
You cannot make changes once an order is placed because it processes automatically. If you need more items, you will have to create a new order. To remove or return items you already bought, follow the return policy.
Can I cancel an order after placing it?
You cannot cancel an order once it is confirmed because processing starts right away. If you no longer want the items, you can return the package according to the return policy. This allows you to request a refund.
What are the delivery times and shipping costs?
Express delivery usually takes 3 to 6 business days, using DHL as the courier. The standard fee is US$26.00 (THB 823.94). Orders over US$300 qualify for free shipping. Delivery times may be longer during public holidays when the warehouse is closed.
Are taxes and duties included in the order price?
Yes, taxes and duties are automatically calculated at checkout. The total shown at the end of your purchase includes these fees. You won’t have to pay any extra costs when the parcel is delivered.
Can shipping times be expedited or delayed?
Shipping times cannot be changed. Orders are processed automatically once they are placed. You cannot speed up or delay dispatch. It is best to plan purchases around listed holidays, as the warehouse is closed during those times.