How can I track my Yoox order?
Once your order is shipped, a tracking number will be sent via email. Use this number to check the delivery status on the courier’s website.
What is the Yoox return policy?
Most items can be returned within 30 days of delivery. Products must be in their original condition with tags attached.
Does Yoox offer free shipping?
Shipping costs vary based on location and order value. Occasionally, Yoox offers free shipping promotions for select purchases.
Can I change or cancel my Yoox order after placing it?
If your order hasn’t been shipped yet, you may be able to cancel or change it from your Yoox account. Once shipped, changes are no longer possible.
Does Yoox sell authentic products?
Yes, Yoox guarantees that all products sold on its website are 100% authentic and sourced directly from designers and trusted suppliers.
How long does delivery from Yoox take?
Delivery times depend on your location and the shipping method chosen. Usually, orders arrive within a few working days after dispatch.
Does Yoox have a mobile app?
Yes, Yoox has a mobile app that lets you browse collections, apply promo codes, and shop conveniently from your phone.
Can I use more than one Yoox promo code at checkout?
No, Yoox allows only one promo code per order, but you can still shop sale items to enjoy bigger discounts.
Does Yoox offer student discounts?
Yoox doesn’t have a standard student discount, but students can look out for seasonal promotions and apply a Yoox promo code to save more.
How can I subscribe to the Yoox newsletter and what do I get?
Anyone can subscribe to the Yoox newsletter by entering their email address on the Home Page. By subscribing, people can be among the first to hear about the latest news, get special promotions just for customers, receive style tips, and enjoy other exclusive benefits.