What is the UA benefits program?
The benefits program is a UA membership point program that is designed to help sports enthusiasts make the best of their shopping adventures. Once you register as a member, you can earn points for every HK$5 spent on this store. The members can redeem these points for shopping coupons, UA equipment, and much more.
What payment methods are Under Armour accepting?
Shoppers can use any of the following methods to pay for their orders on Under Armour: credit and debit cards issued by MasterCard, Visa, AMEX, UnionPay, and PayPal.
How can I find an Under Armour store near me?
Go to the 'store search' option available at the bottom of its official website. You will just have to select your street address or the location to find all the Under Armour stores near you in your area.
How long does it take to get a refund?
After your Under Armour return shipment has been received by Under Armour, your refund is processed immediately. It will take around 14 days for it to appear in your account.
Can order details or delivery addresses be changed after placing an order?
Order details and delivery addresses cannot be changed once an order is placed. Orders move into processing immediately, even before shipment. If changes are needed, items must be returned after delivery. A refund can then be requested according to the return policy.
Is it possible to cancel an order after confirmation?
Order cancellation is not possible after confirmation. Once confirmed, the order enters the processing stage straight away. Items can still be returned after delivery if no longer required. Refunds are handled based on the return policy terms.
What happens if an ordered item becomes out of stock?
Stock shortages may occur due to high demand for certain styles, colours, or sizes. Items shown as available may still sell out quickly. If an item is unavailable, customer service can assist with alternatives. Support is provided to help find a similar product where possible.
What should be done if the received item differs from website images?
Product images and descriptions aim to reflect actual items but may vary slightly. If an unused item does not match the description, it can be returned. A refund request can then be submitted. Returns are handled under the stated return policy.
Why was an order cancelled due to a pricing issue?
Occasional pricing errors may occur despite regular checks. If the correct price is higher than displayed, the order may be cancelled. Notification is provided when this happens. Orders are cancelled to prevent incorrect charges being processed.
How long does delivery take and how can orders be tracked?
Orders are shipped from Singapore and usually arrive within three to seven business days. Express delivery is available and takes around three to five business days. Shipping updates are sent once dispatch occurs. Tracking details can be checked online or confirmed through customer service.