The eccentric brand came into existence back in 1841. Watsons was commenced as a family-owned business, and it was always its primary concern to provide better healthcare and beauty with genuine products and brands. Over thousands of global brands, 12 of its own, and about 123 Watsons stores are in Indonesia, including Gandaria city, Aeon Bsd, di Batam, di Jakarta, and many more. It has persistently worked and brought the most effective beauty care, personal care, healthcare, and cosmetic products.
The vastness of this brand name gives the trustworthiness and authenticity of the product over others. Use our promo code Watsons and save massive on your purchase!
It keeps in mind the concerns of delivering in and keeping up with the diversity of Indonesia. Watsons has set certain criteria for each area of Indonesia. Watsons delivers to Bali, Java, Kalimantan, Sulawesi, and Sumatra. It allows free delivery (FREE shipping cost) to these areas on the minimum spend of Rp50,000.
Deliveries in the Jabodetabek Area take 2-4 days, and outside the Jabodetabek area, they take 4-7 days. Deliveries in other islands and remote areas require more time. Rp9RIBU / kg is charged for delivery in Java Island, and Rp20RIBU / kg will be charged for delivery in the Kalimantan Islands, Bali, Sulawesi, and Sumatra. Watsons doesn't deliver on Saturdays, Sundays, and National Holidays.
Return, Replacement, and Refund Policy
Cancellation is not allowed once the order is confirmed. The items if not required because products received are damaged, faulty, or different from the products description; can be requested to be replaced or returned within 2 days.
If the request for the items to be returned is approved, the buyer should send the item within 3 days. After the items are received, it will take about 14 days to process the refund amount.
Customer Service
The significant role of customer support is crucial for customer's trust and satisfaction. Watsons has everything to entertain requests, queries, and suggestions from customers. The fantastic options to get in touch with Watsons are mentioned below:
- Contact Number – Call at +62 21 30022833.
- Email Address – Email directly at customerservice@watsons.co.id.
- Live Chat / Help – Chat directly with a representative.
- Head Office - Kecamatan Tebet, South Jakarta.
- FAQs – Resolve queries directly from already answered questions.
- Fill out the contact form with the details required, type in your message, and send it directly.
Cash On Delivery (Pay on the Spot)
Cash on delivery option is available in certain areas of Banten, DI Yogyakarta, DKI Jakarta, Jawa Barat, Jawa Tengah, and Jawa Timur. Cash on delivery payment option can only be chosen on the orders not valuing more than Rp1JUTA (one million Rupiah).
The order placed with the COD option can be delivered within 2-4 days in the Jabodetabek Area and 4-7 days outside the Jabodetabek area.