Zalora has styles that will bring out your prettiest smiles. It collaborates with local and international brands like Aldo, Converse, Fossil, Fila, Guess, G-shock, h&m, Herschel, Melissa, Marks and Spencer, New era, new balance, Nike, Reebok, Under Armour, Vans old skool, and more brands. Get the best outfits with the finest accessories, footwear, bags, sportswear, premium wearable clothing, modest wear, and the ones you would love to put on.
This online retailer was launched in 2012 for Indonesia and other Southeast Asian countries – Malaysia, Singapore, Philippines, HK, and Taiwan. Its parent organization is the global Fashion Group, which is founded and owned by Chris Feng. It is partly owned by Rocket Internet. In addition, when going for the payments, buyers are advised to get their hands on our Zalora voucher for instant savings and huge discounts.
Easy Delivery
Zalora has the best options for delivery to Indonesia! It partners with the best logistics partners i.e. Lion Parcel, RPX, Zoom, PopBox, Ninja, JNE, POS Indonesia, SAP, and many more reliable services. The customers also have the best options to choose the perfect delivery method. Standard delivery takes up to 4-7 working days for Jabodetabek and 11-19 working days for delivery outside Jabodetabek. Also, it has got Express Delivery options for certain areas.
Products sold by Zalora or sold by sellers are delivered for free to Jabodetabek if the order is valued over IDR300000. Moreover, a discount of Rp30RB to Rp60RB is provided to deliver to Java & Bali, Sumatra & Kalimantan, Sulawesi & Nusa Tenggara, and Maluku & Papua, only if the minimum threshold requirement is fulfilled. There are always discounts on shipping if you qualify the minimum spend criteria with Rp200RIBU to Rp300RIBU.
Cancellation, Exchange &Return
Cancel your order before its arrival date. The items must be returned must be with original packaging and unused; should be made within 30 days after the day of receipt. There are three ways to return your order - Self-Return at the drop-off point, Self-Return at PostCo Outlet, and Schedule Pick–up.
Exchange is subject to availability and if the price difference is above 20%, then it couldn’t be exchanged.
Customer Support
Indonesia customers for Zalora are provided with various means to contact. Contact your fashion provider by the following means :
- Customer Service - Call at 021-29490100, this service is available during working hours.
- Live Chat powered by Zendesk - Contact during working hours.
- Direct Email - Email with your query directly from the Contact page.
- Social Media - It is available for Instagram DM and Facebook messages, during working hours.
- Email Address - customer@id.zalora.com, email your queries.
Working Hours - Monday to Friday between 9 AM – 6 PM. Public holidays are not considered working.
Zalora inspires you to fit brands in your budget and be at your swank. It runs flash deals, bank promotions, brand discounts, festive sales, free shipping, new user discount, our Zalora promo, free gifts with brand products, and lots more. Also, enjoy free return and cancellation facilities. The watch brands and luggage brands come into the Zalora warranty policy. Some of the brands also offer repair services.