Zalora was launched in 2012 for Malaysia and other Southeast Asian countries – Indonesia, Singapore, Philippines, HK, and Taiwan. Its Parent organization is Global Fashion Group, is founded and owned by Chris Feng. Zalora is partly owned by Rocket Internet.
This retailer has styles that will bring out your prettiest smiles. It also collaborates with local brands. Zalora offers clothing, Muslim Wear, Telekung, Qipao, Jubah Dress, and Lingerie from Lubna, Naelofar Hijab, Xixili, Yadotsa, and Yans Creation. It is shouting out Footwear, Bags, Jewelry, Watches, and accessories from Aldo, Fitbit, Guess, G-Shock, Kate Spade, Keds, Nose, and Quay. To get the maximum discount, you can opt for the welcomeu30 Zalora voucher.
Easy Delivery
Get Zalora free shipping in Malaysia on orders above RM99 (for Sold by them) and RM50 (for Sold by Seller). It delivers to Brunei for RM30 on orders below RM150, and orders above RM150 are delivered for free. An item from Zalora Malaysia is delivered within 1-5 days, and from 3rd party suppliers, items are delivered within 5-10 days. Items from local are delivered within 2-6 days by the seller, and from international brands are delivered within 5-14 working days. Malaysian shoppers can make use of the Zalora FREE shipping code (if available on our website at the moment). Also, exciting holiday offers such as the Zalora Christmas sale and Valentine's Day deals can help you save even more.
- Subscribe to Zalora Now! Enjoy free unlimited express delivery with no minimum order the next working day (9 AM – 10 PM).
- Enjoy next-day delivery for RM11.90 in Peninsular Malaysia. Their logistics are GD Express, City Link, and Ninja.
Warehouse – Kawasan Miel, 40300 Shah Alam, Selangor, Malaysia. If you happen to be new to the platform, ensure to apply the Zalora new user promo code.
Cancellation & Exchange
Cancel your order before its arrival date. The items must be returned with original packaging and unused; they should be made within 30 days after the day of receipt. There are three ways to return your order to Zalora- Self-Return at the drop-off point (Zalora Return Address), Self-Return at PostCo Outlet, and Schedule Pick–. Exchange is subject to availability, and if the price difference is above 20%, then it can't be exchanged.
Zalora Customer Service
Customers from Malaysia are provided with various means to contact. Contact your fashion provider if you have any query regarding Zalora gift card, delivery, payment, or any other concern by the following means –
- Zalora hotline– +603-2027 4717 or +603-92123 535 available during working hours.
- Zendesk Chat.
- Email them directly from the Contact page.
- They are available for Instagram DM and Facebook Messages during working hours.
- Email Address - customer@zalora.com.my.
- Malaysia Office Address – A-5, 1, Jalan Dua, Chan Sow Lin, 55200 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Its Working Hours - Monday to Friday between 9 AM – 6 PM (except Public holidays).
Zalora FREE Return Policy
Get a full return in case the cancellation of the order qualifies through policy norms. Enjoy a 100% refund when you return the order, provided that it abides by Zalora's return policy. The refund could be made in the form of store credit, bank transfer, or in the same medium used originally for payment.
The refund to be processed may take some time, which depends on your payment provider. Store Credit refund will be made instantly.