Does Shein offer free returns?
The shopping portal offers a free return on the first return request. Afterward, you will be charged a small fee of $7.99 which will be deducted from your refund amount.
How do I cancel my order on Shein?
Sign in to your account and head to the ‘My Orders’ section. Click on the cancel option. Keep in mind that you can cancel your order before it ships. After the order has been shipped, you can return it if you do not deem it fit.
How long does it take for my order to ship?
Orders are usually prepared within 1-3 days. Sometimes, there may be a slight delay if an item is out of stock. Once your order is ready, it will be shipped, and tracking details will be sent by email.
Can I change my shipping address after my order is shipped?
Once an order is shipped, you cannot change the shipping address yourself. For help, contact customer service as soon as possible for assistance.
Why was my package returned?
Packages may be returned for reasons such as an incorrect address, invalid phone number, or delivery issues. Contact the shipping company for details, or reach out to customer service if you need more help.
Can I exchange an item for a different size?
Direct exchanges or replacements are not offered at the moment. You can return your item for a refund, then place a new order for the size you want. Customer service can assist you with the return process if needed.
What should I do if an item is missing from my package?
Check “My Orders” to see if the missing item is coming in a separate shipment. If the item should be in the package you received, contact customer service and provide a photo of the parcel and shipping label, plus the item details.
What if part of an item is missing, like an accessory?
Check the packaging carefully first. If a part is still missing, contact customer service with pictures of the item and the missing piece. They will help you sort things out quickly.
Can I return an item from my order?
Yes, sign in to your Shein account and contact customer service to begin a return. Submit a ticket and staff will guide you through the process.
How long does a refund take to process?
Refunds to your Shein wallet appear within 24 hours. Refunds to your original payment method take 1-5 working days for PayPal or 7-14 working days for cards, depending on your bank.