Desertcart delivers a convenient shopping experience with a wide selection of products shipped directly from manufacturers and suppliers. Every item arrives in its original packaging, ensuring authenticity and quality. In rare cases of manufacturing defects or handling issues, assistance is available to resolve concerns quickly. Warranty claims can also be processed in line with the manufacturer’s terms.
A flexible return policy allows refunds within 14 days, or 30 days for Pro members, issued as store credit. Certain products, such as opened or used items, personal care goods, and consumables, cannot be returned. As products are sourced globally, checking user manuals and technical specifications before using electrical items is recommended to prevent damage that could affect return eligibility.
Referring a friend can be rewarding, with potential benefits such as store credit or discounts. This initiative encourages customers to share their shopping experience while gaining additional perks.
New customers introduced through referrals can explore a wide range of products, enjoying the same ease of shopping. This programme enhances the experience by making each purchase more valuable.
Returns are accepted within the specified timeframe if the item remains unused and in its original condition. Refunds are issued as store credit, excluding shipping costs.
Certain products cannot be returned, including hygiene-sensitive items, software with removed serial numbers, and goods with broken security seals. Checking return eligibility before purchasing helps ensure a smooth process.
A variety of payment options make shopping simple and secure. Major credit and debit cards are accepted, including Visa and Mastercard.
Prepaid cards and Visa-based e-dirham cards can also be used at checkout. These options provide flexibility, ensuring a hassle-free transaction process.
Support is available at any time through multiple contact channels. Assistance can be provided via email, phone, or live chat.
For queries, reach out at support@desertcart.com or call +971 4 5616852. Live chat is available 24/7, ensuring quick responses. The FAQ section also provides answers to common questions.
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